Refund Policy

At Pachihera Store Ltd we do not offer any refunds, unless if items are received faulty or damaged. 

To be eligible for a return, your item must be in the same condition that you received it, or unused and in its original packaging. You’ll also need the receipt and order number or proof of purchase 

To start a return, you can contact us at pachiherastore@gmail.com. If your return is approved  or rejected we will notify you via email. 

You can always contact us for any return question at pachiherastore@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.